FAQs

Who We Are
At SHAKIRAWORLD, we are committed to delivering high-quality products and exceptional service. Below, you will find essential information on managing your orders.

Order Modifications
Orders can be modified before shipment, including changes to size, color, item removal, or shipping address updates. Once an order has been dispatched, modifications are no longer possible.

Accepted Payment Methods
We accept major credit cards, including Visa, Mastercard, and American Express. Simply select your preferred card at checkout and securely enter your payment details.

Customs Fees
All orders are shipped duty-paid worldwide. If you receive an import duty bill, please forward it to us, and we will resolve it on your behalf.

Order Tracking
Once your order has been shipped, a tracking email will be sent to you. Please check your inbox for updates.

Shipping Timeframe
Orders are typically processed within 1-3 business days. Shipping times vary by destination, generally ranging from 9-25 business days.

Order Cancellation
To request an order cancellation, please contact us at service@shakiraworld.shop with the necessary details. If the order has already been shipped, cancellation is not possible; however, you may return the item for a refund upon receipt.

Shipping Confirmation Email Not Received
A shipping confirmation email will be sent once your order has been dispatched. If you have not received it, please check your spam folder. If you do not receive a shipping notification within 3 business days, contact us at service@shakiraworld.shop for assistance.

Order Confirmation Email Not Received
If you did not receive an order confirmation email, please verify that your email address was entered correctly and check your spam folder. Alternatively, you can log into your SHAKIRAWORLD account and navigate to “My Orders” for details. For further assistance, reach out to us at service@shakiraworld.shop.

Return Policy
We offer a 30-day return policy for eligible items. To initiate a return, please contact our customer service team with your order number and details of the item(s) you wish to return. For more details, please refer to our refund policy.

Refund Processing Time
Refunds are typically processed within 3 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method, and it may take 3-5 business days for the funds to reflect in your account.